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POLARIS OFF-ROAD VEHICLES

HELP CENTER

7/13/2020
Ride Command App FAQ

How do I change between Off-Road trails and Snowmobile trails?
To change between Off-Road trails and Snowmobile trails, select the Off-Road Vehicle or Snowmobile icon in the upper-right-hand corner of your screen, as shown below.

ATV Icon

Snow Icon

When this is selected, you can toggle back and forth between Off-Road trails and Snowmobile trails.

Off-Road and Snow Toggle

Does the Ride Command App use data?
Yes, the Ride Command App will use your cell phone data.

Do I need to enable my location on my device?
Yes, your location needs to be enabled on your device just like it would if you were using another mapping application.

How do I track a ride?
Read the Tracked Rides on the Ride Command App article for instructions on tracking a ride.

How do I find my previously tracked rides?
Read the Tracked Rides on the Ride Command App article for instructions on finding a previously tracked ride.

How do I extend or delete a tracked ride?
Read the Tracked Rides on the Ride Command App article for instructions on extending or deleting a tracked ride.

How do I add a waypoint?
Read the Waypoints on the Ride Command App article for instructions on adding a waypoint.

How do I create a Group Ride?
Read the Using Group Ride on Ride Command article to learn more about the Group Ride function. It details how to create a Group Ride using the Ride Command app.

How do I download a map for offline use?
Read the Offline Maps on the Ride Command App article for instructions on downloading a map for offline use.

How do I add a vehicle to my garage?
Select the three lines in the upper left hand corner of your screen.

Menu

Select GARAGE.

Garage

Then select the + sign in the upper right hand corner of the screen.

Add a Vehicle

This will prompt you to nickname your vehicle and add the VIN.

VIN And Nickname

How do I turn on weather radar?
To turn on weather radar, select the layers icon in the lower right hand corner of the map.

Layers

Swipe RADAR WEATHER to the ON position and then select DONE in the upper-right-hand corner of the screen.

Radar Weather

How do I turn on Points of Interest?
To enable Points of Interest, select the layers icon in the lower-right-hand corner of the map.

Layers

Swipe POINTS OF INTEREST to the ON position and then select DONE.

Points of Interest

How do I turn on Riding Conditions or help report riding conditions? (Snowmobile Trail mode only)
To turn on riding conditions reported by other users in the app, navigate to the layer's icon in the lower right hand corner of the app.

Layers

Swipe CONDITIONS to the ON position. You can use the slider bar to show or hide conditions based on when they were reported by other users. Select DONE when your selections are complete.

Snow Conditions

To report riding conditions for your location tap the options button in the top right corner of the map.

Map Options

Then you can tap on REPORT RIDING CONDITIONS. Please note you must be logged in to report riding conditions.

How do I turn on Snow Depth? (Snowmobile Trail mode only)
To turn Snow Depth on, you will select the layer's icon in the lower right hand corner of the map.

Layers

Swipe SNOW DEPTH to the ON position and select DONE in the upper-right-hand corner of the screen.

Snow Depth

I'm having trouble logging in. What should I do?
First, make sure you are running the most recent version of the app. If not, update the app and try logging in again. 

On Android devices, check if Chrome is your default phone browser. If not, set it as your default browser and try logging in again. 

On iOS devices, go to Settings > Safari > Clear History and Website Data. Make sure "Block All Cookies" is off. Try logging in again. 

If you are still unable to log in, contact customer support at 1 (800) 765-2747 with the following information:

1. Current app version. You can find this in the app by opening the Side Menu and going to Settings > About. The current version is displayed below the Privacy Policy link. 

steps to find app version

2. A description of what happens when you attempt to log in. Are you seeing a message that something went wrong, a redirect loop, an endless spinner or something else? If possible, record your screen while attempting a log in.

3. Customer support may ask you for a diagnostic or bug report to better understand the issue. To do so, please follow these instructions.  

The Ride Command app is available on the App Store for iPhone® and iPad®, as well as on Google Play®.
For additional information on the Ride Command app, displays, and software updates, visit the Ride Command website.

Android™ is a registered trademark of Google LLC
Google Play® is a registered trademark of Google, Inc.
iPad® is a registered trademark of Apple Inc.
iPhone® is a registered trademark of Apple Inc.